Stern Pinball Return Policy

Returning Stern Accessories, Parts and Merchandise:

We will accept for return or exchange new, unused and unaltered accessories, parts and merchandise. We will not accept accessories, parts or merchandise that have been used, worn, or otherwise subjected to improper use, or were sold at a marked down/sale price.

All such returns or exchanges must be made within 30 days of purchase. Original shipping charges, fees and shipping taxes, if any, are non-refundable.  You are responsible for all return shipping charges, fees and costs. You should pack the returned item(s) in the original packing materials, to the extent available, and in a manner to assure no damage is incurred during shipping. We are not responsible for damage incurred during the return shipping process nor for packages shipped to but not received by us (lost in transit). You should consider insuring the package and using a shipper/carrier that provides tracking of the package.

Proof of payment must accompany the return.

Please allow a minimum of 5 business days to process your returned item(s) or exchange. Any refund issued by us will be based on the original form of payment used in your purchase of the returned item(s). Exchanges are subject to availability. We reserve the right to deny a refund or exchange for returned item that does not comply with this Policy.

To initiate a return or an exchange of accessories, parts or merchandise, please contact us at:

This return policy is applicable solely to products purchased directly from Stern Pinball, Inc. through the Stern Store.  The policy is not applicable to products purchased from Stern Pinball’s distribution partners or retailers.

Stern Pinball reserves the right to change, amend or alter this return policy at any time.